Returns and Refund Policy

Returns & Refund Policy

At GapBuddy™, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

🔁 Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order confirmation) is required

To start a return, please contact us at:
info@gapbuddy.co.za

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original method of payment
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

🚫 Non-Returnable Items

We do not accept returns for:

Items that have been used or damaged by the customer
Items not in their original condition or packaging

🚚 Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees (if applicable) are non-refundable

❗ Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will resolve the issue as quickly as possible at no additional cost to you.

⏱ Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your bank or payment provider
If you still need assistance, email us at info@gapbuddy.co.za

📩 Contact Us

For any return or refund enquiries, please contact:
info@gapbuddy.co.za